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SHIPPING & RETURNS
At The Zenvorah, we want you to enjoy a simple, safe, and satisfying shopping experience.
SHIPPING POLICY
Orders are typically processed within 1–3 business days after payment confirmation.
Standard delivery is estimated at 5–10 business days after the order has been shipped. Delivery times may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Once your order ships, you will receive a shipping confirmation email with tracking information, when available.
Please make sure your shipping address is correct before completing your purchase.
The Zenvorah is not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer.
RETURN & EXCHANGE POLICY
We accept eligible returns and exchanges within 30 days of delivery.
To qualify, items must generally be unused, in their original condition, and in their original packaging, when applicable.
Certain products may not be eligible for return or exchange due to hygiene, safety, or other applicable restrictions.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the product and packaging.
HOW TO REQUEST A RETURN OR EXCHANGE
Please contact our Customer Care team before sending any item back. We will provide instructions and let you know the available options.
Please do not return an item without contacting us first.
Return shipping costs may be the customer's responsibility unless the item is defective, damaged, or incorrectly shipped.
Approved refunds will be issued to the original payment method after the returned item has been received and inspected.
Please allow several business days for the refund to appear, depending on your payment provider.
Please contact our Customer Care team with your order number and we'll do our best to assist you.
Thank you for choosing The Zenvorah.
Discover. Care. Feel Your Best.